Terms & conditions

The online store is operated by AG Lock Smith, company ID: 204000001, VAT number: BG204000001, address: Sofia, Bulgaria, email: contact@ag-lock.test, phone: +359 88 123 4567.

By using the website, creating an account, or placing an order, the user confirms they have read and accept these terms.

Website content, including text, images, prices, product descriptions, and trademarks, is provided for information and may change without prior notice.

You may not use the website for unlawful activity, infringement of third-party rights, sending malicious code, unauthorized access attempts, or actions that disrupt normal operation.

An order is considered submitted after required details are completed and confirmed by the customer. We may contact you to clarify address, availability, timing, or delivery method.

If an item is out of stock, a pricing error occurs, or delivery is impossible, we notify you by email or phone. Any payment already made is refunded to the account you provide.

When registering or ordering, you must provide accurate and up-to-date information. You are responsible for access to your account and actions taken through it.

Personal data is processed only for registration, order fulfilment, delivery, customer service, accounting, security, and other lawful purposes described in the privacy policy.

Products are offered with statutory warranties and manufacturer warranty terms where applicable. We may request proof of purchase, photos, and a problem description to process a complaint.

Warranty does not cover damage from incorrect installation, misuse, mechanical damage, unauthorized tampering, or failure to follow manufacturer instructions.

We may update these terms when the website, services, legal requirements, or operating practices change. The current version is always published on this page.

For questions about these terms, contact us at contact@ag-lock.test or +359 88 123 4567.