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This policy describes what personal data we process through the website, on what legal bases, for what purposes, and how users can exercise their rights.
Last updated: 8 May 2026
The data controller is AG Lock Smith, company ID: 204000001, address: Sofia, Bulgaria, email: contact@ag-lock.test, phone: +359 88 123 4567.
This policy applies to website visitors, registered users, customers, people who submit inquiries, and recipients of commercial communication where requested.
We may process name, phone, email, delivery address, company details, order data, communication history, limited payment information, and information you voluntarily provide through website forms.
When you visit the site we may process technical data such as IP address, browser, device, operating system, pages viewed, access date and time, cookies, and similar technologies.
Data is used for registration, order fulfilment, delivery, payment, invoicing, customer service, complaint handling, website security, and compliance with legal obligations.
Legal bases may include contract performance, legal obligation, legitimate interest, protection of rights, and consent for marketing or analytics cookies where required.
Data may be shared with couriers, payment operators, accountants, hosting providers, technical support, email services, and competent authorities when necessary or required by law.
We retain data only for as long as needed for the relevant purpose, including statutory accounting periods, warranty periods, rights-protection periods, and technical security periods.
Marketing messages are sent only where a valid basis exists, such as consent or legitimate interest for existing customers regarding similar products and services.
Recipients may opt out at any time via an unsubscribe link, account settings where available, or by emailing us.
You have the right of access, rectification, erasure, restriction, objection, portability, and withdrawal of consent where applicable law allows.
To exercise your rights, email contact@ag-lock.test. If you believe your data is processed unlawfully, you may lodge a complaint with the relevant data protection authority.