PAYMENT & DELIVERY

Ordered products are delivered by courier to an address or courier office according to options available at checkout.

Checkout supports Econt and Speedy for deliveries in Bulgaria. DHL is used for international address delivery when the country and parcel allow it.

Office delivery is available for Econt and Speedy. DHL deliveries are address-only.

For online orders you may pay by card or cash on delivery when the selected delivery method allows it.

Card payments are processed by an external payment provider. The site does not store full card details.

For cash on delivery, payment is made when you receive the parcel according to the selected courier's terms.

Estimated delivery times are shown on the site or confirmed with your order. Delays may occur due to stock shortages, carrier delays, public holidays, courier backlog, or force majeure.

If there is a significant delay we notify you by email or phone and you may confirm a new date or cancel the order where the law allows.

You are responsible for entering a correct address, phone number, and recipient details. Incorrect data may delay or return a shipment.

If clarification is needed, we or the courier may contact you at the phone or email provided.

A product may not be delivered due to stock shortage, supplier price change, or technical error. We notify you and refund any amount already paid.

For multi-item orders partial delivery is possible after your explicit confirmation.

Inspect the parcel on delivery when the courier service allows. Visible transport damage should be noted with the courier and reported to us promptly.

Risk of accidental loss or damage transfers according to applicable law and the selected delivery method's terms.

For payment or delivery questions, email contact@ag-lock.test or call +359 88 123 4567. Merchant: AG Lock Smith, address: Sofia, Bulgaria.